TERMS OF SERVICE
Effective Date: October 21, 2026
Last Updated: October 21, 2026
1. Agreement and Operating Company
These Terms of Service govern access to the ROVELLORA website and the services made available through it.
ROVELLORA is an online retail brand owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.
By accessing the website or using its services, you agree to comply with these Terms and applicable laws.
Purchases are also subject to the Terms of Purchase, Shipping Policy, Return Policy, and Privacy Policy.
Nothing in these Terms removes rights that cannot lawfully be waived.
2. Responsible Website Use
You may use our website for lawful shopping and informational purposes.
Users must not engage in conduct that could harm the website, interfere with other customers, or compromise the security of our services.
Prohibited activities include unauthorized system access, intentional distribution of harmful software, fraudulent activity, infringement of protected content, and deliberate interference with website functions.
3. Product Presentation
We aim to provide accurate product information, including descriptions, images, prices, available options, and specifications.
Some visual differences may occur because of photography conditions, display settings, or normal product variation.
Product information and availability may change.
If an error materially affects an order, we will address it in accordance with applicable law and the circumstances of the transaction.
4. Order Requests and Acceptance
Submitting an order represents a request to purchase the selected merchandise.
Orders may be subject to payment verification, product availability, and reasonable security checks.
We may need to decline or cancel an order where fulfillment is not possible, where payment cannot be authorized, or where a legitimate concern such as suspected fraud arises.
Any amount paid for an order that cannot be fulfilled will be refunded as required by law.
5. Prices and Payment
Prices displayed on the website may be updated from time to time.
The applicable order amount and any shipping charges are displayed during checkout, subject to the handling of obvious errors under applicable law.
Payment transactions are processed using methods presented at checkout.
Relevant third-party payment providers may operate under their own terms and privacy practices.
6. Shipping, Cancellations, and Returns
Shipping estimates, preparation times, tracking, and charges are described in the Shipping Policy.
Requests to cancel or modify an order should be submitted promptly.
Eligible returns and approved refunds are handled according to the Return Policy.
Mandatory customer rights take precedence over any conflicting voluntary store policy.
7. Intellectual Property
Website text, original photographs, product graphics, brand elements, designs, and other protected content may be owned by or licensed to the operating company or relevant rights holders.
Except where permitted by law, protected material must not be reproduced, distributed, modified, or commercially exploited without appropriate authorization.
8. Customer-Submitted Content
If website features permit customers to submit reviews, comments, or other material, the submitter must have the right to share that content.
Submitted content must not violate applicable law or another person's rights.
Where content is submitted for publication, the submitter grants us a non-exclusive permission to use it for operating the relevant website feature and related lawful business purposes, subject to applicable privacy requirements.
9. Third-Party Services
Our store may use third parties for payment processing, shipping, technical operations, analytics, or customer support.
Third-party services may be governed by their own terms.
Our use of external providers does not automatically remove obligations that applicable law places on us as the merchant.
10. Website Availability
We may update website functions or temporarily suspend parts of the service for maintenance, technical issues, security reasons, or other legitimate purposes.
We do not guarantee uninterrupted access to every website feature.
11. Liability and Mandatory Rights
To the extent permitted by applicable law, neither party will be responsible for losses that are not legally attributable to that party.
Nothing in these Terms limits liability or remedies where such limitations are prohibited.
Consumer rights relating to defective goods, misleading descriptions, non-delivery, or other legally protected matters remain unaffected.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People's Republic of China, subject to mandatory consumer-protection laws that apply in the customer's country or region and cannot lawfully be excluded.
Customers are encouraged to contact ROVELLORA first to seek an appropriate resolution.
Where an issue cannot be resolved informally, proceedings may be brought before a court or other competent forum in accordance with applicable jurisdictional rules.
Nothing in this section removes a consumer's mandatory right to bring a claim in a legally protected forum.
13. Changes to These Terms
We may revise these Terms to reflect changes in the website, commercial operations, or legal requirements.
Revised Terms will be published with an updated date.
Changes will not retroactively remove established customer rights where doing so would be unlawful.
14. Contact
Brand: ROVELLORA
Legal Company: Shaanxi Xuanhuitian Technology Co., Ltd.
Registered Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Email: service@rovellora.com
Phone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT