SHIPPING POLICY
Effective Date: October 21, 2026
Last Updated: October 21, 2026
1. Understanding Delivery at ROVELLORA
This Shipping Policy explains the order preparation process, estimated delivery periods, shipping fees, tracking availability, and assistance with delayed or missing parcels.
ROVELLORA is operated by Shaanxi Xuanhuitian Technology Co., Ltd.
2. Order Processing
Most orders are prepared for dispatch within 1–3 business days after payment confirmation.
Processing may involve order verification, inventory allocation, packaging, and transfer to a logistics provider.
Business days generally exclude weekends and applicable public holidays.
Additional preparation time may be necessary during periods of high demand, operational disruption, or unusual circumstances.
3. Estimated Shipping Time
Following dispatch, estimated standard delivery generally takes 10–20 business days.
The processing period is separate from the estimated shipping period.
Transit times may vary according to destination, customs clearance, public holidays, weather conditions, transportation disruptions, and carrier operations.
Delivery estimates should not be interpreted as guaranteed arrival dates.
4. Shipping Charges
ROVELLORA offers free standard shipping on orders with a merchandise subtotal of $36 USD or more, including exactly $36 USD.
For merchandise subtotals below $36 USD, applicable shipping charges will be displayed at checkout before payment.
The merchandise subtotal is calculated after any applicable merchandise discounts and before taxes or shipping charges, unless checkout states otherwise.
Customers should review the final checkout summary before completing the order.
5. Delivery Locations
The delivery destinations supported by ROVELLORA are those made available during checkout.
Shipping availability may depend on carrier coverage, product restrictions, customs requirements, and other operational considerations.
If an order cannot be fulfilled to the requested destination, our team will review the issue and communicate the available options, including cancellation and refund where appropriate.
6. Order Fulfillment Locations
Orders may be prepared and dispatched through company facilities or fulfillment partners based on available inventory and the delivery destination.
We do not guarantee that every order ships from the customer's country.
Any specific fulfillment-origin statement on a product page should accurately reflect that product's actual shipping arrangement.
7. Tracking Your Order
Once an order has been dispatched, available tracking information will normally be supplied by email.
Carrier tracking updates may require approximately 48–72 hours to become visible.
Customers can use the tracking information provided to review delivery progress.
8. Shipping Address Accuracy
Customers should confirm that their delivery address and contact information are complete and accurate before submitting payment.
If a correction is required, contact service@rovellora.com immediately.
We will try to assist, but address changes may not be possible after fulfillment or shipment has begun.
9. Delayed Shipments
Delivery may be affected by events that extend the estimated transit period.
If your order has not arrived as expected, or tracking has not updated for more than seven calendar days, contact our customer support team.
Provide the order number and any available tracking details.
We will review the shipment and help determine an appropriate next step.
10. Lost or Unreceived Packages
If a parcel appears lost, or tracking indicates delivery but you have not received it, notify our support team.
We may investigate the available carrier and delivery information.
Each case will be assessed based on the circumstances and applicable consumer-protection laws.
A carrier status alone will not automatically eliminate a customer's right to raise a delivery concern.
11. Customs Duties and Import Taxes
International orders may be subject to import taxes, customs duties, or other government charges.
The responsibility for such charges depends on the destination, shipping arrangement, checkout disclosures, and applicable law.
Where charges are not collected during checkout, they may be payable to the relevant authority or carrier.
12. Changes Affecting Delivery
If a substantial fulfillment problem arises after purchase, we will review the circumstances and communicate the available options.
Nothing in this Policy removes mandatory rights relating to late delivery, lost goods, or other consumer remedies.
13. Contact Information
Brand: ROVELLORA
Legal Company Name: Shaanxi Xuanhuitian Technology Co., Ltd.
Registered Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Email: service@rovellora.com
Phone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT