CONTACT US
Last Updated: October 21, 2026
How Can We Help?
The ROVELLORA support team is available to assist with inquiries about our products and online shopping services.
You can contact us for questions about product information, payment, order confirmation, delivery tracking, returns, refunds, or general website concerns.
Customer Support
Email: service@rovellora.com
Telephone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT
We aim to respond to customer inquiries within 1–2 business days. Response times may vary during public holidays, periods of increased demand, or when an inquiry requires further investigation.
Assistance With an Existing Order
When contacting us about a purchase, please provide your order number and the email address associated with the transaction.
If the inquiry concerns an incorrect, damaged, or defective product, we may ask for a description of the issue and clear photographs.
Please do not include complete payment card numbers, passwords, or other unnecessary sensitive information in an email.
Returns and Refund Inquiries
Before sending any item back, please contact our team.
If a return is eligible and authorized, we will explain the next steps and provide the appropriate return shipping details.
Our registered business address should not be treated as a return warehouse unless we specifically confirm otherwise.
Privacy Requests
Questions concerning personal information, advertising preferences, or privacy rights may also be submitted to service@rovellora.com.
Please describe the type of request you wish to make.
Company Information
Brand: ROVELLORA
Legal Company Name: Shaanxi Xuanhuitian Technology Co., Ltd.
Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Customer Support Email: service@rovellora.com
Telephone Number: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT
ROVELLORA is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.