RETURN POLICY
Effective Date: October 21, 2026
Last Updated: October 21, 2026
1. Our Return Arrangements
ROVELLORA provides a procedure for reviewing eligible return and refund requests.
This Policy explains the period available to request a return, the condition expected for a preference-based return, how requests are submitted, and the way refunds are handled.
ROVELLORA is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.
2. Standard Return Period
For eligible orders, customers may generally request a return within 30 calendar days after delivery.
The return period begins when the order is delivered.
If applicable consumer law provides a longer period or another mandatory remedy, those rights remain available.
3. Product Condition Requirements
For a return based on a change of mind or other personal preference, the product should generally:
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Remain unused and in substantially original condition.
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Include relevant accessories and components.
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Be returned with original packaging where reasonably possible.
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Be identifiable through the order number or other proof of purchase.
Items that have been significantly altered, misused, or damaged after delivery may not qualify for an ordinary preference-based return.
These conditions do not automatically exclude a claim involving a damaged, defective, incorrect, or materially misdescribed item.
4. Submitting a Return Request
Please contact customer support before returning merchandise.
Send an email to:
Include your order number, customer name, product details, reason for the return, and supporting photographs if relevant.
Our team will review the request and provide further instructions.
5. Return Shipping Address
The company's registered business address is not automatically the location designated for receiving returned merchandise.
Once a return has been approved, our support team will provide the applicable return destination and shipping instructions.
Please do not send merchandise to the registered office unless our team specifically instructs you to do so.
6. Return Shipping Charges
For preference-based returns, such as a change of mind or ordering an unsuitable item, customers may be responsible for reasonable return shipping costs, where permitted by law.
Where a product arrives damaged, defective, incorrect, or materially different from the description, we will review the circumstances and arrange the remedy required by applicable law.
Customers will not be required to bear costs that the law assigns to the seller.
7. Defective or Incorrect Merchandise
If an item arrives with a problem, please notify us promptly.
Provide the order number, an explanation of the issue, and photographs where available.
Following an assessment, the appropriate remedy may include a replacement, refund, or another lawful solution.
We will not require store credit as the only available remedy where a refund or another remedy is legally required.
8. Exchanges
Direct exchanges may not be available for every product.
Customers seeking a different item may contact customer support to discuss available options.
Where appropriate, an eligible return may be completed and a new order placed separately.
9. Refund Approval and Payment Method
When an authorized return has been received, we will inspect the item and determine whether the return meets the applicable requirements.
We will communicate the outcome of the review.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
The time required for a refund to appear may also depend on the payment provider or financial institution.
Any shorter mandatory legal deadline will take precedence.
10. Order Changes and Cancellations
If you wish to change or cancel an order, contact service@rovellora.com immediately.
Requests submitted within approximately 12 hours after purchase have a better chance of being completed before fulfillment, but this period does not guarantee cancellation.
After an order has been processed or shipped, changes may no longer be possible.
Any mandatory statutory cancellation rights remain unaffected.
11. Missing or Incomplete Orders
If part of your order is missing, or you receive an item different from the one ordered, contact our team with the relevant order information.
We will review the fulfillment details and arrange an appropriate resolution.
12. Contact and Business Information
Brand: ROVELLORA
Operating Company: Shaanxi Xuanhuitian Technology Co., Ltd.
Registered Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Customer Support Email: service@rovellora.com
Telephone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT