FAQ
Frequently Asked Questions
Last Updated: October 21, 2026
Ordering and Checkout
How can I purchase a product?
Select the product you want, choose any available options, and add it to your shopping cart. Review the contents of your cart before proceeding through checkout.
You should check the final amount, delivery address, and contact information before submitting payment.
Will I receive confirmation of my purchase?
An order confirmation is normally sent to the email address provided during checkout.
If you do not receive one, please check your spam folder and contact us if necessary.
Which payment options are available?
The payment methods offered for your transaction appear during checkout. Availability may depend on your location and the payment services supported by our store.
Can I apply a promotional code?
If you have an eligible discount code, enter it into the designated field during checkout. Any accepted discount should be reflected in the order summary before payment.
Product Information
Where can I see specifications?
Product information is displayed on the relevant product page. This may include descriptions, photographs, dimensions, materials, available options, and other relevant details.
Will the item look exactly like the photograph?
We aim to present items accurately. Minor differences in appearance or perceived color can occur because of lighting, display settings, and ordinary product variation.
If a particular detail is important to your purchase, contact us before ordering.
How should I care for the items I purchase?
Follow any care instructions supplied with the product. In general, use suitable cleaning methods and store items in conditions appropriate for their materials.
Shipping Information
When will my order be prepared?
Orders are generally processed within 1–3 business days following payment confirmation.
How long will delivery take?
Estimated delivery generally takes 10–20 business days after dispatch. This is an estimate, not a guaranteed arrival date.
Is free shipping available?
Standard shipping is complimentary for orders with a merchandise subtotal of $36 USD or more, including exactly $36 USD, calculated after merchandise discounts and before shipping and taxes.
For orders below this amount, the applicable shipping charge will be displayed at checkout.
Where will my order ship from?
Orders may be fulfilled through available warehouse or logistics partners, depending on stock location and the destination.
We do not guarantee that every order is dispatched from a local warehouse.
How do I follow my shipment?
Once your order has been dispatched, available tracking information will normally be provided by email.
Tracking systems may take approximately 48–72 hours to begin displaying updates.
What should I do if tracking stops updating?
If tracking has not changed for more than seven calendar days, or delivery appears unusually delayed, contact service@rovellora.com with your order number.
We will review the situation and help determine the next appropriate step.
Order Changes and Cancellations
Can I update my delivery address?
Contact us as quickly as possible.
Requests submitted within approximately 12 hours of placing an order have a better chance of being processed, but changes cannot be guaranteed.
Once a parcel has been dispatched, changing the delivery address may not be possible.
Can I cancel an order?
Email service@rovellora.com immediately.
We will try to process your request if fulfillment has not begun. If the order has already shipped, the applicable return process may be necessary.
This does not affect any statutory cancellation rights.
Returns and Refunds
Do you accept returns?
Eligible items may generally be returned within 30 calendar days after delivery, subject to the Return Policy.
What if I receive an incorrect or damaged item?
Contact us with your order number and clear photographs of the issue.
We will assess the circumstances and provide an appropriate solution, which may include a refund, replacement, or return arrangement as required by applicable law.
How do I begin a return?
Contact our support team before sending the item back. We will provide the applicable instructions and return address if the request is approved.
When are refunds issued?
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your payment provider may require additional time to display the credit.
Privacy and Customer Service
How is my personal information used?
Information is processed for purposes described in our Privacy Policy, including order handling, customer support, website operations, and legally permitted advertising.
Who operates ROVELLORA?
ROVELLORA is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.
How can I reach customer support?
Email: service@rovellora.com
Phone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT
Registered Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.