For shoppers looking for playful Christmas gifts and festive home styling. Check each product’s details for any age guidance and suitability information.

Most orders are prepared within 1–3 business days. After dispatch, estimated delivery is generally 10–20 business days, depending on destination and transport conditions. These are estimates, not guaranteed arrival dates.

Effective Date: October 21, 2026
Last Updated: October 21, 2026

1. Understanding Delivery at ROVELLORA

This Shipping Policy explains the order preparation process, estimated delivery periods, shipping fees, tracking availability, and assistance with delayed or missing parcels.

ROVELLORA is operated by Shaanxi Xuanhuitian Technology Co., Ltd.

2. Order Processing

Most orders are prepared for dispatch within 1–3 business days after payment confirmation.

Processing may involve order verification, inventory allocation, packaging, and transfer to a logistics provider.

Business days generally exclude weekends and applicable public holidays.

Additional preparation time may be necessary during periods of high demand, operational disruption, or unusual circumstances.

3. Estimated Shipping Time

Following dispatch, estimated standard delivery generally takes 10–20 business days.

The processing period is separate from the estimated shipping period.

Transit times may vary according to destination, customs clearance, public holidays, weather conditions, transportation disruptions, and carrier operations.

Delivery estimates should not be interpreted as guaranteed arrival dates.

4. Shipping Charges

ROVELLORA offers free standard shipping on orders with a merchandise subtotal of $36 USD or more, including exactly $36 USD.

For merchandise subtotals below $36 USD, applicable shipping charges will be displayed at checkout before payment.

The merchandise subtotal is calculated after any applicable merchandise discounts and before taxes or shipping charges, unless checkout states otherwise.

Customers should review the final checkout summary before completing the order.

5. Delivery Locations

The delivery destinations supported by ROVELLORA are those made available during checkout.

Shipping availability may depend on carrier coverage, product restrictions, customs requirements, and other operational considerations.

If an order cannot be fulfilled to the requested destination, our team will review the issue and communicate the available options, including cancellation and refund where appropriate.

6. Order Fulfillment Locations

Orders may be prepared and dispatched through company facilities or fulfillment partners based on available inventory and the delivery destination.

We do not guarantee that every order ships from the customer's country.

Any specific fulfillment-origin statement on a product page should accurately reflect that product's actual shipping arrangement.

7. Tracking Your Order

Once an order has been dispatched, available tracking information will normally be supplied by email.

Carrier tracking updates may require approximately 48–72 hours to become visible.

Customers can use the tracking information provided to review delivery progress.

8. Shipping Address Accuracy

Customers should confirm that their delivery address and contact information are complete and accurate before submitting payment.

If a correction is required, contact service@rovellora.com immediately.

We will try to assist, but address changes may not be possible after fulfillment or shipment has begun.

9. Delayed Shipments

Delivery may be affected by events that extend the estimated transit period.

If your order has not arrived as expected, or tracking has not updated for more than seven calendar days, contact our customer support team.

Provide the order number and any available tracking details.

We will review the shipment and help determine an appropriate next step.

10. Lost or Unreceived Packages

If a parcel appears lost, or tracking indicates delivery but you have not received it, notify our support team.

We may investigate the available carrier and delivery information.

Each case will be assessed based on the circumstances and applicable consumer-protection laws.

A carrier status alone will not automatically eliminate a customer's right to raise a delivery concern.

11. Customs Duties and Import Taxes

International orders may be subject to import taxes, customs duties, or other government charges.

The responsibility for such charges depends on the destination, shipping arrangement, checkout disclosures, and applicable law.

Where charges are not collected during checkout, they may be payable to the relevant authority or carrier.

12. Changes Affecting Delivery

If a substantial fulfillment problem arises after purchase, we will review the circumstances and communicate the available options.

Nothing in this Policy removes mandatory rights relating to late delivery, lost goods, or other consumer remedies.

13. Contact Information

Brand: ROVELLORA

Legal Company Name: Shaanxi Xuanhuitian Technology Co., Ltd.

Registered Business Address:

1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.

Email: service@rovellora.com

Phone: +852 3910 1423

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT

Eligible items may generally be returned within 30 calendar days of delivery. Items should be unused and in their original condition. Contact service@roveniar.com before sending anything back; conditions and return shipping responsibilities apply.

Effective Date: October 21, 2026
Last Updated: October 21, 2026

1. Our Return Arrangements

ROVELLORA provides a procedure for reviewing eligible return and refund requests.

This Policy explains the period available to request a return, the condition expected for a preference-based return, how requests are submitted, and the way refunds are handled.

ROVELLORA is owned and operated by Shaanxi Xuanhuitian Technology Co., Ltd.

2. Standard Return Period

For eligible orders, customers may generally request a return within 30 calendar days after delivery.

The return period begins when the order is delivered.

If applicable consumer law provides a longer period or another mandatory remedy, those rights remain available.

3. Product Condition Requirements

For a return based on a change of mind or other personal preference, the product should generally:

• Remain unused and in substantially original condition.

• Include relevant accessories and components.

• Be returned with original packaging where reasonably possible.

• Be identifiable through the order number or other proof of purchase.

Items that have been significantly altered, misused, or damaged after delivery may not qualify for an ordinary preference-based return.

These conditions do not automatically exclude a claim involving a damaged, defective, incorrect, or materially misdescribed item.

4. Submitting a Return Request

Please contact customer support before returning merchandise.

Send an email to:

service@rovellora.com

Include your order number, customer name, product details, reason for the return, and supporting photographs if relevant.

Our team will review the request and provide further instructions.

5. Return Shipping Address

The company's registered business address is not automatically the location designated for receiving returned merchandise.

Once a return has been approved, our support team will provide the applicable return destination and shipping instructions.

Please do not send merchandise to the registered office unless our team specifically instructs you to do so.

6. Return Shipping Charges

For preference-based returns, such as a change of mind or ordering an unsuitable item, customers may be responsible for reasonable return shipping costs, where permitted by law.

Where a product arrives damaged, defective, incorrect, or materially different from the description, we will review the circumstances and arrange the remedy required by applicable law.

Customers will not be required to bear costs that the law assigns to the seller.

7. Defective or Incorrect Merchandise

If an item arrives with a problem, please notify us promptly.

Provide the order number, an explanation of the issue, and photographs where available.

Following an assessment, the appropriate remedy may include a replacement, refund, or another lawful solution.

We will not require store credit as the only available remedy where a refund or another remedy is legally required.

8. Exchanges

Direct exchanges may not be available for every product.

Customers seeking a different item may contact customer support to discuss available options.

Where appropriate, an eligible return may be completed and a new order placed separately.

9. Refund Approval and Payment Method

When an authorized return has been received, we will inspect the item and determine whether the return meets the applicable requirements.

We will communicate the outcome of the review.

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The time required for a refund to appear may also depend on the payment provider or financial institution.

Any shorter mandatory legal deadline will take precedence.

10. Order Changes and Cancellations

If you wish to change or cancel an order, contact service@rovellora.com immediately.

Requests submitted within approximately 12 hours after purchase have a better chance of being completed before fulfillment, but this period does not guarantee cancellation.

After an order has been processed or shipped, changes may no longer be possible.

Any mandatory statutory cancellation rights remain unaffected.

11. Missing or Incomplete Orders

If part of your order is missing, or you receive an item different from the one ordered, contact our team with the relevant order information.

We will review the fulfillment details and arrange an appropriate resolution.

12. Contact and Business Information

Brand: ROVELLORA

Operating Company: Shaanxi Xuanhuitian Technology Co., Ltd.

Registered Business Address:

1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.

Customer Support Email: service@rovellora.com

Telephone: +852 3910 1423

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT

We do not currently make a vegan or certification claim for this collection. Please check individual product details or contact service@roveniar.com if you need specific material or certification information before purchasing.