TERMS OF PURCHASE
Effective Date: October 21, 2026
Last Updated: October 21, 2026
1. Scope of These Purchase Terms
These Terms apply to orders placed through the ROVELLORA online store.
ROVELLORA is operated by Shaanxi Xuanhuitian Technology Co., Ltd.
They describe the main steps and conditions involved in purchasing merchandise, including checkout, payments, shipping, cancellations, returns, and refunds.
2. Before Placing an Order
Customers should examine the relevant product information and available options.
Before proceeding with payment, review product selection, quantity, prices, shipping address, email address, and the final order total.
Please contact us if an important product detail is unclear.
3. Order Submission
An order is submitted when the customer completes the required checkout steps.
A confirmation email will normally be sent after the order is received.
Fulfillment may be subject to inventory availability, payment authorization, and reasonable transaction checks.
4. Payment Methods
Customers must use a payment method made available during checkout.
By submitting payment details, the customer confirms that the chosen method is being used with appropriate authorization.
Payment service providers may process transactions according to their own applicable terms.
5. Prices and Currency
The currency and purchase price are presented through the website and checkout process.
The order summary should include applicable discounts, shipping charges, and other amounts disclosed before payment.
Promotions may have additional conditions stated in the relevant offer.
6. Shipping Charges
Standard shipping is free for orders with a merchandise subtotal of $36 USD or more, including exactly $36 USD.
Where the merchandise subtotal is below $36 USD, the shipping charge will be displayed at checkout.
The qualifying merchandise subtotal is calculated after discounts and before applicable taxes and shipping charges, unless checkout states otherwise.
7. Processing and Delivery Estimates
Orders are generally prepared within 1–3 business days after successful payment confirmation.
After dispatch, the estimated delivery period is generally 10–20 business days.
Actual delivery times may vary due to destination, carrier operations, customs procedures, and other conditions.
For details, consult our Shipping Policy.
8. Order Changes
If you need to correct an order, contact service@rovellora.com immediately.
Requests made within approximately 12 hours of purchase have a better chance of being completed before fulfillment, but changes cannot be guaranteed.
9. Cancellation Requests
Cancellations may be possible before an order enters fulfillment.
Once processing or shipment begins, cancellation may no longer be operationally possible.
Where an order has already shipped, an eligible return may be requested after delivery.
Mandatory statutory cancellation rights remain unaffected.
10. Returns and Refunds
Eligible items may generally be returned within 30 calendar days after delivery, subject to the Return Policy.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Refunds are normally issued to the original payment method, subject to applicable legal requirements.
11. Damaged or Incorrect Merchandise
Customers should contact us promptly if an item is defective, damaged, incorrect, incomplete, or materially different from its description.
Please provide the order number and supporting information.
We will review the issue and arrange an appropriate remedy.
12. Customer Responsibilities
Customers are responsible for providing accurate information during checkout and following reasonable product-use instructions.
If you discover an error in your order information, contact our team promptly.
13. Applicable Consumer Rights
These Terms do not exclude or restrict mandatory consumer rights.
Where applicable law provides a remedy, obligation, or deadline that conflicts with these Terms, the mandatory legal requirement takes precedence.
14. Governing Law and Disputes
These Terms are governed by the laws of the People's Republic of China, without displacing mandatory consumer protections that apply to customers in their country or region.
Customers may contact ROVELLORA to seek an informal resolution.
Unresolved matters may be submitted to a legally competent court or forum, subject to applicable jurisdictional protections.
15. Company Information
Brand: ROVELLORA
Legal Company Name: Shaanxi Xuanhuitian Technology Co., Ltd.
Business Address:
1st Floor, Yunying No. 1 Maternal and Infant Chain Store, Intersection of Xixuan Road and Ximai Road, Xiquan Subdistrict, Lintong District, Xi'an, Shaanxi, China.
Email: service@rovellora.com
Phone: +852 3910 1423
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT